How do I return my product?

We recommend using fresh, brand name batteries with our products, and removing the batteries to prior to storing the product so as to prevent the item from draining power from the batteries when not in use. As far as cleaning, we suggest wiping down the toy using a sanitizing cleaner and warm water. Silicone lube should not be used with silicone toys, and oil-based lube is not recommended for products made from body-safe TPR. Please do not store two TPR toys together, as the material will react and the toys will "melt" onto each other.

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16 Comments

Date Votes
  • 3
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    Kara Walton

    Was this reply meant for a different question? It seems like it answers for, "how do I care for my toy?"

  • 0
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    Cybel

    ummm, this does not answer my question. How so i return my product?

  • -3
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    Susan Rodeheaver

    I need the street number (in addition to Suite 5)

  • 0
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    Cinnewstart55

    I want to know how to send back my defective product.

  • 0
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    \Shavon\

    How long does it take to get a warranty back in the mail

  • 0
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    Christina Rosenthal

    I need the information label to send my broken product!

  • 0
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    \john\

    I have 5 toys that I need to return for exchange. May I have the address that I need to send them?

  • 0
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    stephanie Goslen

    What address?

  • 0
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    Gordon

    We purchased a toy from Fairvilla in Cape Canaveral, it became defective and we returned it to you. You sent another and it became defective. We called Fairvilla and they were kind enough to replace it. Now this one is also defective so I'm asking what should we do now. These do not seem to be waterproof.

    Carl

  • 0
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    chris burton

    my kong auto offs... is there some way to keep the power light on for longer than 1 minute??

  • 0
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    Stormgillotti

    I just need the return address again i submitted my request you responded but I didn’t get the address wrote down 

  • 0
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    Robert Kleszczewski

    I NEED AN ADDRESS, TO MAIL MY DEFECTIVE PRODUCT . WHY CAN'T YOU GET AHOLD OF SOMEONE, YOU GUYS MAKE IT VERY HARD, TO CONTACT YOU. DON'T MIND SELLING THE PRODUCT, BUT YOU DON'T BACK THE WARANTY.

  • 0
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    john alexander

    please give me return authorization# and address to return a defecive item,John Alexander !

     

  • 0
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    Sharon Fosnaugh

    I need an address to return my product for warranty replacement. I sent you an email in the beginning of January but never got a reply back. 

  • 0
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    Greg Muzingo

    I see Sharon is having a similar issue like myself I sent in a request for replacement due to the fact it stopped working within the first month after purchase. When I sent it a message we will get back to you shortly. It has been more than shortly and I find I am having to redo what I already did. We need to see better responses as well get them in a timely fashion. I am only asking for thecap with the controls on it.

  • 1
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    Goetzerobert2468

    robert goetze

     

    Well this sounds totally messed up! Ask where to return they tell u how to maintain your defective toy lol  no address no mailing slip info wtf  fun  while it lasted

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